We use either TNT or Couriers Please to ship products across town or across the whole country.
We will take responsibility for damaged items if you note at the time of signing for the goods that the box / satchel is in bad shape.
We tend to avoid any issues though by packing your new toys incredibly carefully and then insuring the goods as well.
Return cost will be paid for by ourselves if the item is under warranty or damaged in transit.
If you are sending the item back for any other reason you will need to return the item at your cost using our preferred carrier.